Shipping Policy:
Last Updated: [January 1st 2025]
Thank you for shopping with Levietate Co. Please review our shipping policy carefully to understand how your order will be processed and delivered.
1. Shipping Carriers & Insurance
All orders are shipped via:
Stallion Express (primary carrier, includes up to $300 in parcel insurance)
Canada Post (alternative carrier, depending on destination)
Stallion Express is a third-party courier that partners with major carriers (FedEx, UPS, USPS, etc.) to provide the best shipping rates.
Parcel Protection & Claims
If your package is lost or damaged in transit, it may be covered under Stallion Express’s insurance policy (up to $300).
To file a claim, you must:
Provide clear photographic proof of damage (if applicable).
Submit a claim through Stallion Express with supporting evidence.
We do not process refunds or replacements until the claim is approved by the carrier.
2. Tracking & Delivery
ALL parcels include tracking.
Track your order here: Stallion Express Tracking
Signature release is available upon request only (contact us before shipping).
Estimated Delivery Times
Canada & USA: 3–10 business days (varies by location and carrier delays).
International: Up to 21 business days (customs processing may cause additional delays).
Note: These are estimates, not guarantees. Carrier delays, weather, or customs issues may extend delivery times.
3. Shipping Address & Order Changes
Double-check your shipping address before checkout—we are not responsible for incorrect addresses.
Order changes/cancellations must be requested within 24 hours of purchase (email hello@levietate.com).
4. Lost or Stolen Packages
If tracking shows "delivered" but you haven’t received your order:
Check with neighbors or your local post office.
If missing, file a claim with the carrier (Stallion Express or Canada Post).
We do not issue refunds or reship lost/stolen packages unless a carrier claim is approved.
5. Contact Us
For shipping-related questions, email:
hello@levietate.com