Delivery & parcel care
Shipping
Every order is personally packaged in the Lévietate studio and shipped directly from Canada. From careful packing to tracked delivery, your parcel remains supported throughout its journey.
Prepared in our studio
We never use third-party fulfilment centres.
Every order is prepared and packed by owner Yana Saint LéVie in the Lévietate studio. This gives us complete control over how your items are handled, protected and prepared for shipping.
Tracking included
Every parcel includes tracking so you can follow its journey after it has been accepted by the shipping carrier.
Every parcel is insured
All shipped orders include parcel insurance. If transit damage occurs, we will work with you and manage the insurance claim.
Signature confirmation
Signature confirmation can be added upon request. Please contact the studio before your parcel is dispatched.
Processing & delivery
A simple weekly shipping rhythm.
As a small independent studio, orders are generally processed on Sundays and delivered to the shipping agent on Mondays. Tracking should normally begin showing movement by Tuesday. Processing may vary during launches, holidays or unusually busy periods.
Within Canada
3–10 daysEstimated delivery after the parcel enters the carrier network.
United States
7–14 daysEstimated delivery after the parcel enters the carrier network.
International
7–21 daysEstimated delivery, excluding extended customs processing.
International orders
What to expect at customs.
The customer is responsible for any import duties, taxes or similar destination-country charges. These fees are not collected or prepaid by Lévietate. Brokerage fees connected to our selected shipping service are included in the shipping price shown at checkout.
Customs delays have become more common and some holds may last up to 14 days. If tracking does not move for more than four days, contact the carrier or your local customs office. Customs may require information directly from the purchaser before releasing a parcel.
Customs holds
It is the customer’s responsibility to respond to customs requests and provide any information or payment required for release. Unclaimed parcels may be treated as abandoned, returned or disposed of according to the carrier’s or destination country’s rules.
Non-pickup or refused delivery
Customers are responsible for collecting parcels held by a carrier or customs office. Orders that are refused, left unclaimed or abandoned are not eligible for replacement or refund when the parcel cannot be recovered by Lévietate.
Address changes
Please review your address carefully at checkout. If it is incorrect, contact us before dispatch so the order can be cancelled and placed again using the correct address. We cannot edit or redirect an address after the parcel has shipped.
Incorrect addresses
Lévietate cannot replace or refund an order delivered incorrectly or lost because the customer supplied an incomplete or inaccurate address. If a parcel is safely returned to us, we will contact you to discuss the available next step and any new shipping cost.
Damage during shipping
Document the damage—we will handle the rest.
We only need photographs and a brief description so we can file the insurance claim. Once documented, we will arrange your replacement without requiring you to manage the carrier claim yourself.
Take photographs
Photograph the damaged item and the outside of the parcel. Keep the product and packaging until we confirm the claim is complete.
Contact the studio
Send your order number, photographs and a brief description of the damage to hello@levietate.com.
We replace it
We will promptly arrange a replacement and handle the insurance process. If replacement is impossible, the affected item is refunded.
Shipping support
Questions about an order are personally reviewed by Yana Saint LéVie or a member of the Lévietate team. We do not use AI support agents.
Contact the studio →