Lévietate Customer Care
Please review this policy before placing an order. Lévietate products are generally final sale, with a separate review process for materially damaged items, incorrect products and any remedies required by applicable consumer law.
Last updated: July 12, 2026
The Core Policy
All sales are final.
Lévietate does not accept returns, exchanges or change-of-mind cancellations after an order has entered fulfilment. Please review product descriptions, dimensions, photographs, currency, delivery details and your shipping address carefully before completing checkout.
Final Sale
No Change-of-Mind Returns
Orders cannot be returned or exchanged because a customer changes their mind, no longer wants the item or expected a different size, colour, finish or reading experience.
Damage
Material Damage Is Reviewed
Contact Lévietate promptly when an item arrives materially damaged. The product and all shipping materials must be retained while the claim is reviewed.
Incorrect Item
Order Errors Must Be Reported
If the product received does not match the order confirmation, email customer care with photographs of the full shipment and shipping label.
Evidence
Photographs Are Required
Claims may require clear images of the product, damaged area, shipping box, label and internal protective materials before a carrier or order review can begin.
Resolution
Claims Are Assessed Individually
A qualifying claim may result in an appropriate repair, replacement, partial refund or refund depending on the issue, available stock and applicable legal requirements.
Consumer Rights
Legal Rights Still Apply
Nothing in this policy excludes or limits a remedy that cannot legally be excluded under the consumer-protection laws applicable to your purchase.
Final-Sale Purchases
What is not eligible for return.
Unless a mandatory consumer right applies, Lévietate does not accept returns, exchanges or refunds for:
- Change of mind
- Accidental or duplicate orders
- Failure to read the product description or dimensions
- Differences in personal colour-screen display
- Preferences about card stock, finish, texture or imagery
- Products that have been opened, handled or used
- Items purchased from another retailer or marketplace
- Gift purchases the recipient does not want
- Parcels refused, unclaimed or sent to an incorrect address
Product photographs are intended to represent each item accurately, but minor variations can occur between screens, production runs, materials and handmade or specialty finishing processes.
Cancellations
Contact us before fulfilment begins.
A cancellation request must be sent promptly to hello@levietate.com. Requests are not guaranteed.
Once an order has entered fulfilment, been packed, transferred to a shipping partner or received a tracking number, it may no longer be possible to cancel or recall it.
An unanswered cancellation request does not mean an order has been cancelled. A cancellation is effective only when Lévietate confirms it in writing.
Materially Damaged Items
Keep everything until the review is complete.
If an item arrives materially damaged, contact Lévietate as soon as possible after delivery. Do not discard, alter, repair or continue using the product or packaging while the claim is being reviewed.
Include clear photographs of:
- The damaged area from more than one angle
- The full product
- The exterior shipping box or mailer
- The shipping label
- All interior protective materials
Material damage generally means damage that prevents the product from being reasonably used as intended or substantially affects its structure. Minor postal compression, small cosmetic marks on outer packaging or normal manufacturing variation may not qualify as material damage.
Incorrect or Missing Items
Report discrepancies with the full parcel visible.
If the shipment contains an incorrect item or appears to be missing an item listed in the order confirmation, contact customer care promptly.
Include your order number and photographs showing all items received, the interior of the parcel, the exterior packaging and the shipping label.
The order record, parcel weight, fulfilment information and photographic evidence may be reviewed before a resolution is offered.
Claim Review
How a reported issue is assessed.
Email the order number, description and required photographs.
Lévietate compares the claim with order, fulfilment and parcel information.
Transit loss or damage may require review by the carrier or shipping insurer.
The remedy depends on the evidence, claim outcome, stock and applicable law.
Possible Resolutions
A claim does not automatically create a full refund.
When a claim qualifies, Lévietate will determine an appropriate remedy based on the nature and extent of the issue.
Possible resolutions may include:
- Replacement of the affected item
- Replacement of a damaged component
- Partial refund reflecting the verified issue
- Full refund where legally required or otherwise appropriate
- Another reasonable remedy agreed in writing
Damage to one item in a multi-item order does not automatically make undamaged items eligible for replacement or refund.
Authorized Returns
Do not mail anything back without written approval.
A product should not be returned unless Lévietate has issued written return instructions.
Unauthorized returns may be refused, returned to the sender or deemed ineligible for refund. The sender is responsible for any postage, customs or handling costs created by an unauthorized return.
When a return is authorized, the product must be packed and shipped according to the instructions provided. Tracking may be required.
Other Retailers & Marketplaces
Purchases must be handled by the original seller.
This policy applies to eligible purchases made directly through the Lévietate website.
Products purchased through Etsy, a stockist, marketplace, event or another retailer are subject to that seller’s order and return procedures. Contact the original seller using the receipt or order confirmation supplied at purchase.
Approved Refunds
Processing and payment timing.
An approved refund is issued to the original payment method unless another method is legally required or agreed in writing.
Lévietate can confirm when a refund has been submitted, but banks and payment providers control how long it takes to appear on the customer’s statement.
Original shipping charges, customs duties, brokerage fees, VAT, IOSS charges, currency-conversion fees and return postage are not refundable unless required by law or expressly included in the approved resolution.
Fraudulent or Abusive Claims
Customer care depends on honest information.
Lévietate may refuse a discretionary remedy, limit future purchases or provide evidence to a payment provider, marketplace, carrier or relevant authority when a claim contains false information, altered evidence, repeated abuse or other suspected fraud.
This section does not limit any non-excludable right available under applicable consumer law.
Consumer Protection
Mandatory legal rights take priority.
This policy is intended to describe Lévietate’s standard final-sale terms. It does not remove, waive or limit a guarantee, cooling-off right, refund right or other remedy that applicable law does not permit a seller to exclude.
Where a mandatory legal rule conflicts with this policy, the mandatory rule will apply to the extent required.
Submitting an Order Claim
Include everything needed for review.
Your full name
Your order number
The email used at checkout
A clear description of the issue
Photographs of the product and parcel
Your tracking or carrier case number