Returns & order support
Return Policy
Your order is packed by a real person and protected from the moment it leaves our studio. If something goes wrong, contact us—we are always willing to work with you toward a fair resolution.
Our promise
We always cover damage, including the cost of shipping your replacement.
If your parcel or an item inside it arrives damaged, we will replace the affected item at no cost to you. If the item is no longer available and a replacement cannot be fulfilled, we will issue a full refund for that item.
Every parcel is insured
All shipped orders include parcel insurance. Signature confirmation can also be added when requested before your order is dispatched.
We replace damaged items
Approved replacements and their shipping costs are fully covered by Lévietate. You will not be asked to pay to correct transit damage.
Real human support
Every case is personally reviewed by Yana Saint LéVie or a member of the Lévietate team. We do not use AI support agents.
If something arrives damaged
Send us a few details and we will take it from there.
We only need photographs and a brief description so we can document the problem and file a claim through our shipping insurance.
Take photographs
Photograph the damaged item and the outside of the parcel. Please keep the packaging until we confirm that the claim is complete.
Send a brief description
Email your order number, the photographs and a short explanation of what arrived damaged, incorrect or incomplete.
We make it right
We will review the issue and arrange the replacement. If replacement is not possible, a full refund for the affected item will be issued.
Returns & exchanges
Because many Lévietate products are printed in limited quantities, intended for personal use or cannot be resold once opened and handled, we do not accept change-of-mind returns or exchanges after fulfilment.
This does not affect our promise to resolve items that arrive damaged, incorrect or incomplete, or any rights that cannot legally be excluded. Please contact us before sending anything back.
Delayed or missing parcels
If tracking is delayed or a parcel is marked delivered but cannot be located, first check entrances, parcel lockers, concierge areas, household members and nearby neighbours, then contact the carrier.
Send us your order number, tracking number and any carrier case number. Because parcels are insured, we can help review the next steps with you.
Small studio care
Packed by the owner. Reviewed by a person.
Every parcel is prepared and shipped from the Lévietate studio by owner Yana Saint LéVie. We do not use third-party packing services or fulfilment centres.
If you have a concern, you are speaking directly with the people behind the studio. We will listen, review the details and work with you toward an appropriate resolution.
Need help?
Email hello@levietate.com with your name, order number, photographs and a brief description. Please use “Order Issue” as the subject line.
Contact the studio →