FAQs

  • We charge in USD for general sales.

  • We do not accepting returns. All purchases are nonrefundable.

    Thank you for choosing Lévietate publishing. We are committed to providing you with high-quality services and products. However, due to the nature of our business, we have a strict "no return" and "no refund" policy, as outlined here: All sales made on our website are final and cannot be returned or refunded. Once you have purchased a product or service from us, you are bound to accept it as is. This policy applies to all our products, including but not limited to books, journals, decks, eBooks, audiobooks, and other physical or digital media. Please Note that this policy also applies to any fees or charges associated with our services, including but not limited to shipping fees, invoice fees, subscription fees, advertising fees, and any other fees charged by our website. In the event that you encounter shipping, manufacturing or technical issue with our products or services, we will make our best efforts to resolve the issue. However, please note that we cannot provide any refunds or returns in such cases. We reserve the right to change this policy at any time without prior notice. By continuing to use our website and purchase our products or services, you acknowledge and agree to our "no return" and "no refund" policy. Thank you for your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact our customer support team at hello@levietate.com

  • We provide replacements to customers, at no extra charge, for manufacturing defects, including:

    • Ink transfer to another card.

    Please contact hello@levietate.com to have someone process your case.

  • All work related payments are nonrefundable.

    Thank you for choosing our digital design services. We are committed to providing you with high-quality design work and ensuring your satisfaction. However, due to the nature of our work, we have a strict "no refunds" policy as outlined: All payments made for our digital design services are non-refundable. Once you have hired us and made a payment, you are bound to accept the work produced by our team as is. We put in extensive effort and time into creating custom designs for our clients and are confident in our ability to provide satisfactory results. In the event that you are not satisfied with the design work provided, we will make every effort to make the necessary revisions to meet your expectations. However, please note that we cannot provide any refunds in such cases. Early Contract Termination: Should you decide to terminate the contract with us before the completion of the design work, any payments made to us will be considered as compensation for the time, effort, and resources invested by us into your project. No refunds will be provided for early contract termination. We reserve the right to change this policy at any time without prior notice. By hiring our digital design services, you acknowledge and agree to our "no refunds" policy and early contract termination terms. Thank you for your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact our customer support team.

  • • All products and are illustrated and designed in Canada.
    • All manufacturing is completed at our manufacturing facility in China.
    • All items are shipped from Canada.

  • • Currently, shipping is five to fourteen business days worldwide.
    • In some extreme cases, we have seen packages take four to six weeks, pending its destination.
    • With Covid-19, shipping delays are to be expected. We have no control over shipping times or delays. Please, make purchases in accordance with your needs.

  • ALL ORDERS COME WITH TRACKING.

  • • We ship our products with STALLION EXPRESS, our shipping facility is located in London, Ontario.
    • Stallion Express works with UPS, USPS, FedEx, Canada Post among many other delivering services.

  • • You will receive your Stallion Express tracking number.
    • Once you’ve received your tracking number you can follow your package here:

    https://stallionexpress.ca/track/

  • We are not responsible for lost or stolen packages.

    If you are not able to find your package, if it was left in a locked mailbox, we will conduct an internal investigation with our shipping facility.

    If the shipping facility can prove the package was left at the right location, that only the purchaser was able to access, we will not provide a replacement.

    If there is an agreement between the customer and their resident building manager to sign for packages on their behalf, we will not provide a replacement.

  • IF YOU DO NOT PROVIDE THE PROPER INFORMATION ON YOUR SHIPMENT AND DO NOT PICK UP YOUR PACKAGE:

    We have had situations where wholesalers were not able to pickup their package due to insufficient information regarding their legal ID and customs offices in their country of origin. You understand that if you do not pick up your package or are unable, in any way, to receive your package, the package will be terminated (destroyed by the customs office). You will NOT be refunded in any manner and will be required to repurchase your desired order + shipping.

  • Due to past shipping/handling issues, Lévietate Publishing no longer provides replacements for ‘crushed corners.’

    Once the package leaves our facility, we have no control over how your package is handled by postage officials.

    Please contact the shipping delivery service which handled your shipment for further compensation and/or replacements.

    YOU ARE RESPONSIBLE FOR THE SHIPPING COST AND ANY CUSTOMS FEES YOUR COUNTRY MAY HAVE.
    ALL SHIPMENTS ARE LABLED ‘CARD GAMES.’

  • If for any reason you are not able to accept your shipment or it is denied and sent back to the facility, you will be responsible to pay for shipping again in order to re-recieve the package.

    If the package is destroyed by customs due to the customer not being available to pick it up with the proper documentation, you will have to re-purchase the shipment.

    We are not responsible for damaged goods. Please contact Nextsmartship or the courier who completed the shipment to resolve any issues regarding damaged products.