Personal information and website data
Privacy Policy
This Privacy Policy explains how Lévietate collects, uses, stores and shares personal information when you visit the website, place an order, join the mailing list, contact the studio or otherwise interact with our services.
Policy Overview
Information is used to operate the website, fulfil orders and support your relationship with the studio.
July 16, 2026
Lévietate is an independently operated Canadian studio.
hello@levietate.com
Our Approach
We collect information for identifiable business purposes and aim to limit its use to what is reasonably necessary to operate the website, process transactions, communicate with customers and protect the studio and its community.
01 · Information We Collect
The information collected depends on how you interact with Lévietate.
Some information is provided directly by you. Other information is generated automatically when your device interacts with the website and its connected services.
This may include your name, email address, telephone number, billing details, shipping address, products purchased, order value, currency, transaction status and customer service history.
Payment information is submitted to the payment services available through checkout. Lévietate does not ordinarily receive or manually store your complete payment-card number.
This may include messages, support requests, photographs, reviews, wholesale or affiliate applications, mailing-list preferences and other information you voluntarily provide.
Website services may collect IP address, browser type, device information, referring pages, pages visited, approximate location, interaction events and cookie or similar identifiers.
02 · How Information Is Used
Personal information supports specific operational, transactional and communication purposes.
Information will not be used for an unrelated new purpose without an appropriate basis, notice or consent where required.
Process and Fulfil Orders
Information is used to confirm transactions, prepare orders, arrange delivery, communicate order updates, provide tracking and address payment or fulfilment issues.
Provide Customer Support
Information is used to answer questions, investigate damaged or missing parcels, verify order details and maintain a record of relevant customer communications.
Operate and Improve the Website
Technical and usage information may be used to maintain website performance, understand navigation, troubleshoot errors, improve content and evaluate marketing activity.
Protect the Business
Information may be used to prevent fraud, misuse, unauthorized transactions, security incidents, policy violations and activity that could harm customers or the studio.
03 · When Information Is Shared
Information may be shared with services needed to operate the business.
Lévietate does not disclose personal information simply because it has been collected. Information is shared when reasonably necessary for a service, transaction, security purpose or legal obligation.
The website platform and connected commerce tools may process customer, order, website and technical information to host the site and provide checkout functions.
Payment and fraud-prevention services process transaction information to authorize payments, identify risk and comply with financial and security requirements.
Names, addresses, contact details and parcel information may be shared with postal services, couriers and other providers involved in delivering an order.
Information may be disclosed when reasonably required by law, legal process, tax or accounting obligations, the protection of legal rights, or a legitimate business reorganization.
06 · Email and Marketing
Promotional communication is separate from essential order communication.
Joining the mailing list allows Lévietate to send news, product releases, studio updates, educational content or promotional offers.
You can leave the mailing list at any time.
Unsubscribing from promotional email does not prevent necessary messages about an existing order, transaction, support request or legal notice.
You may join through a newsletter form, subscription prompt, checkout option or another clearly identified sign-up method.
Use the unsubscribe link included in a promotional email or contact the studio to request removal.
Email providers may record subscription status, delivery, opening and interaction data to operate the mailing list.
Order confirmations, shipping updates and customer service messages may still be sent when required to complete your request.
07 · Retention and Safeguards
Information is retained and protected according to its purpose and sensitivity.
No website or transmission method can promise absolute security, but reasonable administrative, technical and service-provider safeguards are used to reduce foreseeable risks.
Information is retained for as long as reasonably required for orders, support, accounting, tax, fraud prevention, dispute resolution and other legitimate operational or legal purposes.
Access is limited to the studio and service providers that reasonably require information to perform an authorized business function.
Website, payment and communication functions rely on established service providers that maintain their own technical and organizational security measures.
Information may be deleted, de-identified or anonymized when it is no longer reasonably required, subject to technical, contractual and legal retention requirements.
Information may be processed outside your province or country.
Online commerce relies on service providers that may operate infrastructure in Canada, the United States or other jurisdictions.
When personal information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, regulators or law-enforcement authorities according to lawful local procedures.
Lévietate selects services for practical business purposes but does not control every location in which those providers maintain systems, backups, support operations or processing infrastructure.
08 · Your Privacy Choices
You may ask questions or make a request concerning your personal information.
The rights available to you can depend on your location, applicable law, the nature of the information and whether the studio must retain it for an authorized purpose.
You may request information about the personal information held about you, subject to identity verification and any lawful limitations.
You may ask for inaccurate or incomplete personal information to be corrected where appropriate.
You may withdraw optional consent or request deletion, subject to transaction records, legal obligations, fraud prevention and other permitted retention needs.
Privacy concerns may be submitted to the studio. Please describe the issue clearly and include enough information to identify the relevant interaction or record.
09 · Children’s Privacy
The website is not directed toward young children.
Lévietate does not knowingly seek to collect personal information directly from children who are not legally able to provide the required consent. A parent or guardian who believes a child has submitted personal information may contact the studio to request review and appropriate action.
10 · Changes to This Policy
Privacy practices may evolve with the website.
This Privacy Policy may be revised when services, technology, legal requirements or business practices change. The updated version will be published on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate method.
Privacy Inquiries
To request access or correction, withdraw optional consent, report a concern or ask a question about this Privacy Policy, contact the studio at hello@levietate.com. Include “Privacy Request” in the subject line and provide enough information to identify the relevant record.
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