• Stallion Express (primary carrier, includes up to $300 in parcel insurance)
• Canada Post (alternative carrier, depending on destination)
• Stallion Express is a third-party courier that partners with major carriers (FedEx, UPS, USPS, etc.) to provide the best shipping rates.

If your package is lost or damaged in transit, it may be covered under Stallion Express’s insurance policy (up to $300).

To file a claim, you must:

• Provide clear photographic proof of damage (if applicable).
• Submit a claim through Stallion Express with supporting evidence.
• We do not process refunds or replacements until the claim is approved by the carrier.

• ALL parcels include tracking.
• Track your order here: Stallion Express Tracking
• Signature release is available upon request only (contact us before shipping).

• Canada & USA: 3–10 business days (varies by location and carrier delays).
• International: Up to 21 business days (delivery and customs processing may cause additional delays).

Note: These are estimates, not guarantees. Carrier delays, weather, or customs issues may extend delivery times.

• Double-check your shipping address before checkout—we are not responsible for incorrect addresses.
• Order changes/cancellations must be requested within 24 hours of purchase (email hello@levietate.com).

If tracking shows "delivered" but you haven’t received your order:

• Check with neighbours or your local post office.
• If missing, file a claim with the carrier (Stallion Express or Canada Post).
• We do not issue refunds or reship lost/stolen packages unless a carrier claim is approved.